Introduction
E's Excavating LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard information when you visit our website at www.esexcavating.com or contact us about excavation and site-preparation services.
Information We Collect
Information You Provide
When you contact us through our website, phone, or booking system, we may collect:
- Name
- Phone number (including mobile number for SMS communications)
- Email address
- Property address or project location
- Details about your excavation or site-preparation project
Information Collected Automatically
When you visit our website, we may automatically collect certain information through analytics tools, including:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Schedule and manage excavation and site-work projects
- Communicate with you about our services, including via SMS/text messages if you have opted in
- Improve our website and services
- Understand how visitors use our website
SMS/Text Message Communications
E's Excavating LLC offers an SMS/text messaging program to keep customers informed about their projects and our services.
What Messages We Send
If you opt in, you may receive text messages related to:
- Appointment and on-site estimate reminders and scheduling confirmations
- Project updates and status notifications
- Quotes, promotional offers, and service announcements
How You Opt In
You opt in to receive SMS/text messages by providing your phone number and checking the SMS consent checkbox on our website contact form.
Consent to receive text messages is not a condition of purchasing any goods or services from E's Excavating LLC.
Message Frequency
Message frequency varies based on your project status and our service offerings.
Costs
Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.
Opting Out
You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us.
Help
For help with our text messaging program, reply HELP to any message or call us at (269) 230-1777.
Your Phone Number Privacy
We do not sell, share, or provide your phone number or SMS opt-in data to third parties for their marketing purposes. Your phone number is used solely by E's Excavating LLC for the purposes described in this policy.
SMS Service Provider
Our SMS/text messaging program is powered by Twilio. Twilio may process your phone number and message data in accordance with its own privacy policy to facilitate message delivery on our behalf.
Third-Party Services
Our website may use the following third-party services:
- Analytics — website usage analytics
- ProBook — online lead capture and scheduling
- Twilio — SMS/text message delivery
These services may collect information as described in their own privacy policies.
Cookies
Our website may use cookies, primarily for analytics. Cookies are small text files stored on your device that help us analyze website traffic. You can control cookies through your browser settings.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only when:
- Required by law or legal process
- Necessary to protect our rights or safety
- You have given us explicit consent
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy, please contact us:
- Phone: (269) 230-1777
- Service area: Kalamazoo, Portage, Mattawan, Texas Township, and nearby Southwest Michigan communities